How to apply for a UK visa in Kenya

Where can I get information? 

You can find out whether you need a visa and how to apply through the Visa Application Centre (VAC) website.

VFS Global manages the Visa Application Center.They are a commercial company chosen by UK Border Agency (UKBA) and the British High Commission Kenya to administer the visa scheme in Kenya on our behalf.

The VAC also provides information, supplied and approved by UKBA, by e-mail and phone. 

Visa Application Centre

Geomaps Centre
6th Floor, Matumbato Road
Off Elgon Road, Upper Hill
Tel: 254 20 271211O Mobile: 0728 607676/0737 956946
info@vfs-uk-ke.com 
www.vfs-uk-ke.com 

Application Hours Monday to Friday 0800-1500hrs

Passport Collection Monday to Friday 1500-1700hrs

Do I have to pay?

There is a charge for using the phone service, but information from the website and by email is free of charge.

Where can I get advice?
 
The VAC and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for. If you need help with your application, or advice about the UK’s immigration rules and requirements, you need to contact a qualified professional immigration adviser or lawyer. In the UK, the Office of the Immigration Services Commissioner keeps a list of registered immigration advisers.

How do I submit my application?

There is one Visa Application Centre in Kenya: The VAC in Nairobi. This is where you should submit your application and your biometric fingerscans. Please click on link for directions to VAC Kenya.

Who decides whether I will get a visa?

UKBA staff will process and decide your visa application. The VAC and its staff play no part in the outcome of your visa application. They cannot influence it in any way.  If any member of staff employed by the VAC say they can influence your application, you should tell the British High Commission as soon as possible.

Service standards - complaints and compliments

UKBA aims to offer a fair and professional service to all our customers.  We welcome feedback because it helps us to see where we need to improve.

If you have any comments, or are concerned about the service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

Complaints

The Visa Section aims to provide an efficient and courteous service to all visa applicants. If you have any complaints about the service provided by the Visa Section, please write to:

The Head of the Visa Section
British High Commission
P.O. Box 48543
Nairobi

Or you can send your written complaint by email to:

visaenquiries.nairobi@fco.gov.uk 

Or by facsimile to:

(254) (20) 2844111

The Head of the Visa Section will respond where possible within twenty working days